FAQs and Contact

You can track your order directly through our website by clicking here. Be sure to have your tracking number ready!
Please note: It may take 1-3 days for orders to be shipped out.

On average, orders take 6-12 days to arrive, depending on your location.
Please allow 1-3 days for us to process and ship your order.
Note: It may take slightly longer during holidays due to higher demand.

Check your spam folder! If it’s not there, you may have entered your email incorrectly or only used your phone number for the order.
If you still can’t find it, please submit a contact form, and we’ll sort it out.

If your order hasn’t shipped yet, you can change your address on the order confirmation page.
If you can’t find your confirmation email, please submit a contact form below, and we’ll update it for you.

Yes! If your order hasn’t been handmade or engraved yet, we can make the changes. Please submit a contact form below.

If your order hasn’t been shipped, we can cancel it for you. Please submit a contact form below.

Our eternal roses are preserved using a meticulous process that replaces natural moisture in the petals, allowing them to maintain their beauty and texture for an extended period. On average, they last 2 to 3 years or longer with proper care.

Here are tips to help your eternal roses last longer:

1. Keep them out of direct sunlight: Store your eternal roses in a cool, shaded area.
2. Avoid moisture: Water can discolor the petals or cause mold. Keep the roses in dry areas and never water them.
3. Handle gently: Avoid touching the petals or stem excessively and move them carefully.
4. Use a display case: Keeping eternal roses in a display case with the lid on protects them from dust and environmental damage.